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I’m Kevin Lacroix and I have the privilege of leading Travelers Claim Centers. We are known in the industry as being one of the top P&C companies when it comes to our catastrophe response capabilities, and our ability to answer the phone quickly when our customers need us most is a big part of that reputation. We hear from our agents all of the time that our claim response capabilities are a key component of what they sell when recommending that Business and Personal insureds do business with Travelers. What distinguishes us from our competitors is that a lot of companies look at First Notice of Loss as a data capture function, In Claim we like to think of our loss capture professionals as “first responders”. Our job is to reassure our customers that we are here to help them and to make sure that we understand their needs so we can move them quickly to a person who is going to help them through what is often a very distressing situation. Our partnership with Operations has resulted in outstanding customer service given to our customers. Thank you for your support.
Ron Godbey Test